HIDIVE members can now create up to 3 profiles. Customize subtitle preference and now separate your viewing experience from others you share your membership with.


How to create a Profile:


When you log into your HIDIVE membership, by default you will have a profile created. You have two options on how to customize your profile, one way is directly from the login screen and the second way is when you log into your account and on the home screen.


The first Option to customize your profile is shown on the screen below: 

  • Log into your account and then select the pencil on the top of the first profile icon.
  • Once selected then you will be met with the Create Profile Screen
  • On this screen, you can create a new profile, create a username for the profile, change your avatar icon, select a subtitle language, and audio, and set autoplay settings.
  • After selecting your preference then select continue.  (These audio and language preferences will be set for all titles if the audio and language are available for that title).


Only two profiles can stream at once when using HIDIVE.


The Second Option to customize and create a profile is shown on the screen below:

  • Log into your account, and go to the home screen.
  • Once on the home screen click the profile avatar in the top right of the screen (web browser)
  • From the home screen click the “Three Lines” top left of the screen (HIDIVE mobile app)
  • From the home screen click the “Account” at the bottom left of the screen (Xbox, FireStick, AppleTV device)
  • You will be met with a dropdown and select "Edit Profile".
  • Now you can edit your profile, create a new profile, change or create a username for the profile, change your avatar icon, select a subtitle language, and audio, and set autoplay settings. 
  • Only two profiles can stream at once when using HIDIVE.



How Do I remove/delete an additional profile from my account?


If you’ve added a profile and would like to delete it.

  • Click on the "Profile Icon" on the top right of your screen. (from the login screen click the profile you would like to delete)
  • Then click edit profile on the one you would like to delete
  • Once in the edit profile screen then select the pencil on the top of the Avatar Icon
  • Once selected then you will have the option to delete the profile. (You can not delete the primary profiles).
  • Click "remove" and now you have deleted the account.