Unable to log in to HIDIVE

If you’re having trouble logging in to your HIDIVE account, there may be a problem with your login credentials. Here’s what we recommend:

  • Manually enter your email and password.

  • Erase spaces in front and behind your email.

  • Please try an alternate email when trying to log in.

  • If you're having password issues then reset your password (see article below)

In the Web browser:

  • Rebooting the browser may resolve the issue

  • Clear browser cache and any cookies and try again

  • If that does not work, use the following Chrome tool to clear your DNS cache: chrome://net-internals/#dns

  • Identify if you are having a Browser Specific Issue:

    • Try logging into HIDIVE on a different browser or device

    • Try logging into HIDIVE using an Incognito Window