User Experience

How to set Subtitle Preferences?
Selecting a Subtitle preference can be done within the HIDIVE app and or Website. Log into your account, and go to the home screen. Once on the home s...
Tue, 6 Aug, 2024 at 1:26 PM
How to create a Profiles/Delete
HIDIVE members can now create up to 3 profiles. Customize subtitle preference and now separate your viewing experience from others you share your membership...
Wed, 31 Jul, 2024 at 11:36 AM
What devices are Supported?
HIDIVE  is available at www.hidive.com  on web browsers and as an app on these devices: iPhone, iPad Android phone, tablet Android TV Roku  R...
Thu, 7 Mar, 2024 at 10:27 AM
How do I create a watchlist?
Navigate to the HIDIVE website via a web browser and click "More".  After selecting "More", select "Watchlist".  Once on this...
Thu, 7 Mar, 2024 at 10:28 AM
How to create a PIN Code?/Reset Pin
You can create a specific 4-digit code for the primary profile.   This four-digit code is only particular to the primary account and can not be changed by o...
Wed, 31 Jul, 2024 at 11:32 AM
How Do I remove titles from my Watchlist?
Navigate to the HIDIVE website via a web browser and click "More".  After selecting "More", select "Watchlist".  Once you have...
Thu, 7 Mar, 2024 at 10:33 AM
How does offline downloading work?
Offline download is an exclusive feature that allows you to save content to your HIDIVE app for later viewing. To access and watch your downloads offline, e...
Thu, 7 Mar, 2024 at 10:34 AM
How to remove titles from Continue Watching?
Regrettably, you cannot simply remove titles with the push of a button. To remove items from the Continue Watching list, you'll need to watch the title ...
Thu, 7 Mar, 2024 at 10:36 AM
How do I update my Email?
Regrettably, updating your email is not possible at this time. Please contact our customer support, and we'll be glad to assist you in updating your ema...
Thu, 7 Mar, 2024 at 10:36 AM
How do I change audio on Roku?
To change the audio, play the title and then click pause. Once paused, select the (*) button on your remote control. From there, navigate down to "Acce...
Tue, 19 Mar, 2024 at 11:53 AM