HIDIVE FAQ

This portion of the help center addresses who we are and the services that we offer.

Coming Soon
We’re rolling out additional improvements over the next few months, so look forward to even more features like enhanced search function, revamped subtitle p...
Thu, 7 Mar, 2024 at 10:14 AM
What is HIDIVE?
HIDIVE is the home for streaming anime straight from Japan! We offer a curated and growing catalog of iconic anime from the past and present, creating a uni...
Thu, 7 Mar, 2024 at 1:21 PM
Do you have Gift Memberships?
Yes, we do have a gift membership, you can purchase a membership for any anime lover.  Follow the directions listed below: membership Got to www.hidive...
Thu, 7 Mar, 2024 at 1:21 PM
Do you offer a free trial?
We sure do! First-time subscribers get a 7-day free trial. You’ll get ALL of the best HIDIVE features including access to English-dubbed content, ad-free st...
Tue, 12 Sep, 2023 at 12:52 PM
Can I log in from my phone, tablet, and computer at the same time?
You can log into as many devices as you like with your member username, however, you are entitled to two concurrent streams.
Mon, 28 Feb, 2022 at 2:23 PM
How do I use a promo code?
How to Apply:    Promo codes can only be redeemed via the HIDIVE website during the sign-up process or on the account page if you are a returning and...
Mon, 25 Mar, 2024 at 3:33 PM
What are your customer support hours of operation?
Our Customer Support team’s regular operating schedule is Monday through Friday, 8AM to 6PM CST. Support requests are usually processed in order of receipt....
Mon, 8 Apr, 2024 at 2:53 PM
Questions About Tax
Why am I being charged tax? In certain jurisdictions, HIDIVE is required to charge tax on our services in order to comply with state and local laws. The...
Wed, 10 Aug, 2022 at 12:11 PM