Here are some helpful tips which may resolve this issue for you:


  • Manually enter your email and password.
  • Erase spaces in front and behind your email.
  • Please try an alternate email when trying to log in.
  • If your having password issues then reset the Password

(Web browser)

Rebooting the browser may resolve the issue, but failing that, try the following steps:

  • Clear browser cache and any cookies and try again

  • If that does not work, use the following Chrome tool to clear your DNS cache: chrome://net-internals/#dns

Identify if you are having a Browser Specific Issue:

  • Try logging into HIDIVE on a different browser or device

  • Try logging into HIDIVE using an Incognito Window

If you continue to experience login issues after you have completed the above steps, please follow up with HIDIVE Support by submitting a ticket or sending us an email at


Include as many details as you can, so we may best support you and get you logged into your account quickly.